The Retreat Durham | Our Policies
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Our Policies

 

Appointments

Our most popular appointment times are weekends and evenings. To ensure you receive the most convenient appointment time, please consider booking in advance. 

Please do not rush the experience. Plan to arrive 10 minutes before your scheduled appointment time.

Hours of Operation
Monday – Saturday 9:00 am – 9:00 pm
Sunday 10:00 am – 8:00 pm

Arrival Time
Please do not rush the experience. Plan to arrive 10 minutes before your scheduled appointment time. If you are going to be late, please call The Retreat at 919.381.5342 as soon as possible and be aware that your service may need to be adjusted.

Cancellation Policy
Time has been specifically reserved for you. Change of treatment or cancellation is accepted 12 business hours before your appointment. Cancellations made less than 12 business hours in advance, or failure to show up for an appointment will result in a 30% fee. 

Medical History
A nasty cold or the flu can make your visit downright miserable, not only for you but the provider as well. If you are feeling under the weather or have another condition, such as athletes foot or a rash, please heal up before you venture in.  

Please inform your provider of things like eczema, heart problems, or pregnancy as these conditions may affect which services you can receive.

Eating and Drinking
Drink plenty of water before and after your session to improve body function. You may also want to avoid eating a heavy meal at least one hour before your appointment. 

Cell Phones
Your cell phone should be turned to silent while at The Retreat so as not to interrupt your session or another guest’s session. 

Children
While little ones are adorable, we ask that you find alternate care for them when coming in for a service.

Gratuity
Many guests leave a 15-20% gratuity, however, this is completely at your discretion. If you choose to leave a gratuity, the front desk can assist you. Remember, our best reward is your personal recommendation to others!

Male or Female Therapist
If you have a preference, please let us know when booking your appointment. We make every effort to accommodate guest wishes in this regard. 

Nudity
Nudity is probably the one aspect that causes guests the most anxiety, and with fair reason.  Here are some tips to put your mind at ease. First, most therapists go to great lengths to maintain guest modesty. They step out of the room to allow you to disrobe and get comfortable under the sheet of the massage table.  They are also specifically trained in draping: maneuvering and tucking the top sheet to expose only the body part being worked on.  If you are uncomfortable, you don’t have to disrobe completely; it’s perfectly acceptable to wear underwear while having a massage.

Speak up!
The biggest mistake people make is keeping silent. We want your feedback, from the treatment room temperature and the music volume to the pressure being used in treatment.  It’s particularly important to let the therapist know about problem areas (hamstrings, a sore lower back) or areas in which you would like special attention.  By stating your wishes you are not demanding, you are helping the therapist make your experience better.