We want to make sure your time with us is a great experience, and that you feel you’ve received the best possible service at The Retreat.

Spa Code Of Conduct

As prepared by the International Spa Association

Your Rights and Responsibilities as a Spa Guest:

Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.

As a spa guest, it is your responsibility to:

• Communicate your preferences, expectations and concerns.
• Communicate complete and accurate health information and reasons for your visit.
• Treat staff and other guests with courtesy and respect.
• Use products, equipment and therapies as directed.
• Adhere to the spa’s published policies and procedures.

As a spa guest, you have the right to:

• A clean, safe and comfortable environment.
• Stop a treatment at any time, for any reason.
• Be treated with consideration, dignity and respect.
• Confidential treatment of your disclosed health information.
• Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures.
• Ask questions about your spa experience.
• Information regarding staff training, licensing and certification.

Booking Online

Online booking requests are always available, but please bear in mind that your appointment request is not confirmed until you receive an email confirmation from us. You are also welcome to call 919-381-5342, or email [email protected] with your appointment inquiries. We will respond as quickly as possible. Upon confirmation of your appointment, we will email you with a reminder of time and date. You will also receive text reminders 2 days prior to your appointment time.

Booking with a Credit Card

We require that each client profile has a current credit card on file in our system. Appointments will not be booked without a credit card on file.

Intake Forms

For new clients, we will email to you all necessary forms and strongly suggest you complete them prior to arrival. If you fail to do so, you will need to arrive 15 minutes prior to your appointment time.

Parking

The Retreat parking is located in the gravel parking lot directly across from our front door.

Check-in

Please be on time, or we suggest arriving 10 minutes early for your appointment. We want you to have time to park, relax, take care of any last minute paperwork, and just unwind before your time with us.

For all clients, late arrival will either impact the duration of your treatment, or we may need to reschedule your appointment. This will depend upon your service and the time at which you arrive after the start of your appointment. We must be considerate of the client who follows your appointment.

Please note: if you are scheduled for one of our 15 minute waxing appointments and are late, you will be rescheduled and charged the full cancellation fee. We ask for your consideration as we attempt to make this a relaxing and positive experience for all of our clients.

Cancellation Policy

To avoid a cancellation fee, you must cancel your appointment by 5pm the day prior to your appointment. If you cancel the day of your appointment, or fail to show for an appointment, we will charge you 100% of the treatment price.

The good part – we understand cancellations happen, so we make every effort to fill your cancellations from our robust waitlist. If we are able to fill your canceled appointment, we will NOT charge you.

Upon confirmation of your appointment, we will email you with a reminder of time and date. You will also receive text reminders at 2 days prior to your appointment time.

If more than 5 min late for your appointment the length of your service may be impacted. You will still be responsible for the cost of service time you booked.

Multiple Appointments

If you have scheduled multiple appointments for one or more people, for services 60 minutes or longer, we require a 48 hour advance notice of cancellation. Failure to do so will result in a 100% service fee for each appointment.

COVID Guidelines

Our COVID protocols have been thorough and effective for the past 4 years. Since the beginning of the pandemic The Retreat has been very serious about the safety of our staff and our clients, and employed many changes to our space and protocol. We continue to regularly perform thorough cleanings throughout the day in common areas and treatment rooms are fully sanitized between each client.

While we no longer require masks for all of our clients and team members, our therapists will gladly wear a mask if requested by the client.

Children

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for their children while they are receiving services. Children must be 12 or older to receive services and must be accompanied by an adult at all times until the age of 16.

Minor Consent

Retreat Clients between the age of 12 – 17 are able to receive spa services with parental/guardian consent. Please call the studio for more details regarding our consent policy for minors.

Service Animals and Pets

The Retreat does not allow pets of any kind into the building, we do allow trained service animals.

Accessibility

An accessible entrance is available to the right of the front door, and so please let us know when making your appointment if you require accessibility.The Retreat team members are not allowed to lift people onto tables or chairs. If such assistance is required, please bring a personal care attendant. Wheelchair accessible restrooms are available.

Right to Refuse Service

We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our Spa atmosphere.

Prices

Prices and services are subject to change at any time.

Privacy Policy

We respect the privacy of our email subscribers. It is our policy:

• To respect the purpose for which our clients give us email and personall information. We give users choice and consent over how their personal information is used, and remove names immediately upon request.
• To not sell, rent or loan our subscriber or customer lists to third parties for email, direct marketing or other purposes.
• To store subscriber and password files with personal information in a secure manner. We store such files in areas not accessible to Web browsers, behind password protection or offline.

Our Promise

When you visit us, we want you to be happy with your experience at The Retreat. If not, simply contact Management ([email protected]) within 48 hours of your appointment and we will do our very best to fix it. Some of our most loyal clients are those who have given us a second chance. We were given that chance because we truly care about our clients – we’ll own it, and do our best to fix it!

We want to make sure your time with us is a great experience, and that you feel you’ve received the best possible service at The Retreat.