Our Policies

In addition to enhanced COVID-19 Protocols, please note we have also modified a few other areas of The Retreat:

  • Appointments – Online booking is not available at this time. Please call or email us with your appointment requests. We will respond as quickly as possible. 919-381-5342 and admin@theretreatdurham.com. We ask that all clients have a credit card on file in order to facilitate touch-free check-out.

  • New Hours
    Monday         CLOSED
    Tuesday         9:00 a.m – 8:30 p.m
    Wednesday   9:00 a.m – 8:30 p.m
    Thursday        9:00 a.m – 5:30 p.m
    Friday             9:00 a.m – 5:30 p.m
    Saturday        9:00 a.m – 5:30 p.m
    Sunday           9:00 a.m – 5:30 p.m

  • Check-in and Client Guidelines – Our new protocols are thorough and will require your participation. Upon booking your appointment, we will forward you a full set of instructions and requirements regarding your visit. You must review these prior to arrival for your appointment.

  • Screen and Waiver – We will request you answer our screening questions, allow a temperature check, and sign a waiver for treatment.

  • Cancellation Policy – You may cancel free of charge 24 hours prior to your appointment. Within the 24 hour period you will be charged 50% of the menu price. No-shows will be charged 100%. There will be no charge if you must cancel because of Covid-19 related symptoms or concerns.

Upon confirmation of your appointment, we will email you detailed instructions for your appointment, and; we will include a thorough review of the changes and adaptations we have implemented at The Retreat.

COVID-19 PROTOCOL